Terms and Conditions

GENERAL POLICIES

Check-in: After 3:00 pm.
Check-out: Until 12pm.
Breakfast: It is included in the price of the room and is served between 6:30 am and 10:00 am.
Safe: The Hotel is not responsible for any object or document that is not deposited, against receipt, in the safe at the reception.
Minors Policy: Minors are not allowed to enter without the company of their parents or with prior authorization. Likewise, it is essential to present the documents of the minor, to certify the veracity of the data.
Pet Policy: Pets are not accepted.

GENERAL POLICE

Check-in: After 3:00 p.m.
Check-out: Until 12:00 noon.
Breakfast: It is included in the room rate and is served between 6:30 am and 10:00 am.
Safe: The Hotel is not responsible for any objects or documents that are not deposited, against receipt, in the reception safe.
Children policy: The entry of minors unaccompanied by their parents or prior authorization is not allowed. Also it is necessary to present the documents of the child, to certify the accuracy of the information.
Pet Policy: No pets allowed.

PRIVACY POLICIES

Security is our highest priority to ensure the confidentiality of your personal information.
We securely store all information on our site. This includes personal information such as your first and last name, personal and business address, telephone number, and email address.

The information you provide to us is not shared with unauthorized third parties. We may share your information, only the minimum necessary, with companies related to your travel itinerary.

PRIVACY POLICY

Security is our highest priority to ensure the confidentiality of the personal information you provide to us.
We store any information you enter on our website. This includes personal information such as your first and last name, home or business address, telephone number and e-mail address.

The information you provide is not shared with non-authorized third parties. We may share your information, as only necessary as possible, with companies related to your travel itinerary.

RESERVATION POLICIES

Cancellations: No charges up to 24 hours before the arrival date. The value of the first night of accommodation will be charged, when the cancellation is outside the established ranges.

No show: The reservation is honored until midnight on the day of arrival. Any guest who has a reservation at the hotel and does not arrive on the scheduled date is considered a no show and must pay the hotel 100% of the value of the night.

RESERVATION POLICY

Cancellations: Free of charge until 24 hours before arrival date. The value of the first night's accommodation will be charged when the cancellation is outside of the established ranges.

No Show: The reservation is respected until midnight on the day of arrival. Guest who has reservation in the hotel and did not arrive as scheduled, is considered no show and must pay 100% of the value of the night at the hotel.

GENERAL POLICY FOR PROCESSING PERSONAL DATA

Article 15 of the Political Constitution of Colombia enshrines the right that all people have to know, update and rectify the information that rests on them in data banks, files and archives of public and private entities. This right has been developed by the jurisprudence of the Constitutional Court considering that, together with the previous prerogatives, the owner of the personal data has the right to request the deletion of the data, the revocation of the authorization and the opposition to certain treatment.

In compliance with the previous constitutional mandate, the Congress of the Republic issued the Statutory Law for the Protection of Personal Data, Law 1581 of 2012, through which it develops the fundamental right of habeas data.

In accordance with the foregoing, LEONIDAS RINCÓN CASTAÑO / HOTEL PORTAL DE MILÁN[i] identified with NIT 4304180-8, (hereinafter “the company”, “The Hotel” “HOTEL PORTAL DE MILÁN” or “the company”), in compliance with its constitutional, legal and regulatory obligations, and especially what is ordered in Law 1581 of 2012 and its Regulatory Decree 1377 of 2013, compiled in the Single Regulatory Decree of the Commerce, Industry and Tourism Sector, Decree 1074 of 2015, as well as well as the orders and instructions that the Superintendence of Industry and Commerce (hereinafter "SIC"), as the National Authority for the Protection of Personal Data, has issued this General Policy for the Treatment of Personal Data, recognizing the importance to carry out the treatment of the personal data of its employees, clients, suppliers, contractors, shareholders and in general of all the people who directly or indirectly are related to the Hotel, under strict criteria of security, privacy, confidentiality, freedom and transparency.

1. SCOPE AND OBLIGATION

   This General Policy for the Treatment of Personal Data will be applied as the normative development, within the Hotel, of the legal and regulatory provisions that govern the treatment and protection of personal data in Colombia, consequently it will constitute the general criteria for the treatment of personal data. data that is included in the company's databases, files and archives for managers, employees, contractors, holders of personal data and any other person who has a direct or indirect relationship with the Hotel.

   This policy constitutes the general framework for the development of internal policies, protocols, audits and procedures that make it possible to effectively comply with the personal data protection standards required by the Colombian legal system. Consequently, the stipulations set forth herein are strictly and mandatory compliance by the PORTAL DE MILAN HOTEL identified with NIT 4304180-8, its manager, managers, employees, contractors, suppliers and any person who has a direct or indirect relationship with it.

2. LEGAL FRAMEWORK

   The processing of personal data carried out by the HOTEL PORTAL DE MILAN is supported on the following legal grounds:

   Political Constitution of Colombia.
   Statutory Law 1581 of 2012.
   Sentence C – 748 of October 6, 2011.
   Decree 1074 of 2015 "Unique Decree of the Commerce, Industry and Tourism Sector".
   Provisions of the Superintendence of Industry and Commerce.

   3. RESPONSIBLE FOR THE TREATMENT

   The person responsible for the processing of personal data is LEONIDAS RINCÓN CASTAÑO / HOTEL PORTAL DE MILÁN identified with NIT 4304180-8.

   CONTACT INFORMATION:

   Address: Carrera 23 # 70 A – 76, Manizales - Caldas.

   Telephone: 6) 8870161

   Email: [email protected]

4. DEFINITIONS

   For the purposes of this policy, the following definitions are adopted:

   a) Personal data: Any information linked to or that may be associated with one or more determined or determinable natural persons.

   b) Sensitive data: Sensitive data is understood to be those that affect the privacy of the owner or whose improper use may generate discrimination, such as those that reveal racial or ethnic origin, political orientation, religious or philosophical convictions, union membership , social, human rights organizations or that promote the interests of any political party or that guarantee the rights of opposition political parties, as well as data related to health, sexual life, and biometric data.

   c) Owner: Natural person whose personal data is processed by the PORTAL DE MILAN HOTEL.

   d) Database: Organized set of personal data that is processed by the PORTAL DE MILAN HOTEL.

   e) Authorization: Prior, express, informed and sufficient consent granted by the owner of the personal data to HOTEL PORTAL DE MILÁN so that the latter, as the person in charge, may process your personal data.

f) Privacy Notice: Verbal or written communication generated by the PORTAL DE MILAN HOTEL, as the person in charge, addressed to the owner of the personal data, through which they are informed about the existence of the information treatment policies that will be applicable, the way to access them and the purposes of the treatment that is intended to be given to your personal data.

g) Treatment: Any operation carried out with respect to personal data, such as collection, storage, use, circulation or deletion.

h) Responsible for the treatment: Natural or legal person, public or private, that by itself or in association with others, decides on the treatment of personal data that rest or are stored in its databases, files or archives.

i) Person in charge of the treatment: Natural or legal person, public or private, that by itself or in association with others, performs the processing of personal data on behalf of or to provide a service to the person in charge.

j) Transfer: The transfer of personal data takes place when the person in charge and/or in charge of the processing of personal data sends or transfers the personal data to a recipient, so that he acts as the person in charge of the treatment, that is, on his own behalf. and not to provide a service to the person who assigns the personal data.

k) Transmission: Operation on personal data that implies its communication, inside or outside the territory of the Republic of Colombia, and that its purpose is its treatment to provide a service to the person in charge.

 

5. PRINCIPLES

The principles that determine the processing of personal data carried out by the HOTEL PORTAL DE MILÁN and that will allow the application and harmonious interpretation of the normative provisions that regulate the protection of personal data in Colombia are:

a) Principle of legality: The processing of personal data referred to in Law 1581 of 2012 and developed by the HOTEL PORTAL DE MILÁN through the personal data protection system, is a regulated activity that must be subject to the provisions of the legal provisions that regulate it.

b) Principle of purpose: The processing of personal data must obey a legitimate purpose in accordance with the Constitution and the Law, through which the HOTEL PORTAL DE MILÁN develops its corporate purpose and which must be informed to the owner of the data. Personal information.

c) Principle of freedom: Treatment can only be exercised with the prior, express, informed and sufficient consent of the owner of the personal data. These may not be obtained or disclosed without prior authorization or in the absence of a legal or judicial mandate that relieves consent.

 d) Principle of veracity or quality: The information subject to treatment must be truthful, complete, exact, updated, verifiable and understandable. The employees and contractors of the PORTAL DE MILAN HOTEL are prohibited from processing partial, incomplete, divided or misleading data.

e) Principle of transparency: In the processing of personal data, the right of the owner must be guaranteed to obtain from the person in charge or in charge of the treatment, at any time and without restrictions, information about their personal data, the treatment that has been given to the themselves and any other information directly related to them and that is requested by the owner or legally authorized persons.

f) Principle of access and restricted circulation: The treatment is subject to the limits that derive from the nature of the personal data, the provisions of the Constitution and the development that the Law has made of it. In this sense, the treatment It can only be done by persons authorized by the owner and/or by the persons provided for in Law 1581 of 2012.

g) Principle of security: The information subject to treatment by the person in charge or in charge, must be carried out with the technical, human and administrative measures that are necessary to grant security to the records, avoiding their adulteration, loss, consultation, use or unauthorized access. authorized or fraudulent.

h) Principle of confidentiality: All persons involved in the processing of personal data, which are not public in nature, are obliged to guarantee their reservation, even after the end of their relationship with any of the tasks that comprise the treatment, and may only provide or communicate personal data when it corresponds to the development of authorized activities, under the terms of Law 1581 of 2012.

TREATMENT AND PURPOSES

The HOTEL PORTAL DE MILAN will process the personal data included in its databases, in order to develop its corporate purpose, whose main activity is hotel accommodation.

The processing of personal data by the HOTEL PORTAL DE MILAN will be done from the collection and storage in databases and the use in correspondence with the purposes indicated in the act of authorization. For their registration, use, consultation, modification, deletion or any other operation related to them, the HOTEL PORTAL DE MILAN will guarantee the necessary security measures for the recognition and respect of the rights of their owners.

The use of personal data will be made, preferably, through telephone calls, physical communications to the contact addresses and the sending of emails, data messages and in general by any means of communication that allows effective contact with the owner. of the information.

The purposes of the processing of personal data carried out by the Hotel, taking into account the nature of the data and its owners, are:

a) Register, control and manage the access of people to the physical facilities of the Hotel, thereby reducing security risks to staff and the protection of property and facilities.

b) Manage compliance with corporate obligations before the internal bodies of the company, before third parties and before the administrative and judicial authorities.

c) Establish, control and verify the development of the processes and activities carried out by the Hotel.

d) Compliance with constitutional, legal and contractual obligations in the development of the business purpose.

e) Manage complaints, comments, complaints and claims filed by clients, suppliers or third parties directly and indirectly related to the PORTAL DE MILAN HOTEL with a view to establishing corporate responsibility criteria, correcting and annulling bad business practices that affect ethics and corporate transparency.

f) Support the development of management, operations and processes of the Hotel through the tools and computer applications.

 

g) Evaluate the job profile of applicants with a view to selecting and hiring their employees, filling vacancies or personnel requirements.

h) Establish registration, contact and communication of customers, employees, suppliers and persons of interest for the development of the corporate purpose.

i) Documentary support of the administrative or judicial actions carried out by the HOTEL PORTAL DE MILÁN.

j) Sending quotes, technical and economic proposals, portfolio of services and any other document tending to enter into contractual relations.

k) Sending marketing, research, statistical information and any other relevant information that allows effective communication with its employees, clients, suppliers, and any person with whom it has a direct or indirect relationship.

l) Consultation of financial and credit behavior, as well as the consequent report to the information centers in case of non-compliance with the pecuniary obligations acquired with the Hotel.

 

m) Accounting processing, as well as that of payments and collections for the services contracted by the Hotel.

n) Receive, process and resolve habeas data procedures.

o) Comply with any requirement or order from administrative or judicial authorities in compliance with their legal obligations.

p) Transfer or transmission of the data, when this is necessary and there is express authorization for this purpose.

q) Administrative management of the establishment.

r) Management of collections and payments by and in favor of the Hotel.

s) Billing management.

t) Supplier management.

u) Fiscal and accounting management of the business establishment.

v) Management of the company's human talent.

w) Management of the employment relationship and the social welfare of employees.

x) Other appropriate and necessary activities in development of the corporate purpose of the company.

 

7. RIGHTS OF HOLDERS

The HOTEL PORTAL DE MILAN guarantees to the holders of the personal data subject to treatment by it, at all times, the respect of their rights and prerogatives enshrined in the legal system and especially the following:

a) Know, update and rectify your personal data before the HOTEL PORTAL DE MILAN or the eventual persons in charge of the treatment. This right may be exercised, among others, against partial, inaccurate, incomplete, fractioned, misleading data, or those whose treatment is expressly prohibited or has not been authorized through this or another document. This right must be exercised by the owner of the personal data through the habeas data procedures regulated in Law 1581 of 2012 and Decree 1074 of 2015.

b) Request proof of the authorization granted to HOTEL PORTAL DE MILAN for the processing of your personal data.

c) To be informed by the HOTEL PORTAL DE MILAN or those in charge of the treatment, upon request made by the owner, of the use that has been given to their personal data.

d) Submit complaints to the Superintendence of Industry and Commerce against HOTEL PORTAL DE MILÁN or those in charge of treatment, for violations of the provisions of Law 1581 of 2012 and other provisions that modify, add, complement and regulate it.

e) Revoke the authorization and/or request the deletion of personal data when its treatment does not respect the principles, rights and constitutional or legal guarantees established in the legal system. The revocation and/or deletion will proceed when the Superintendency of Industry and Commerce determines that the HOTEL PORTAL DE MILÁN or those in charge have engaged in conduct contrary to the Constitution, Law 1581 of 2012 or its regulatory decrees. However, in accordance with what is indicated by constitutional jurisprudence, the deletion of personal data and/or the revocation of the treatment authorization will not be appropriate when there is a legal or contractual obligation that imposes on the owner the duty to remain in the databases. Data of the person in charge.

f) Free access to your personal data that is subject to treatment. Except for the restrictions established in the legal system regarding the number of requests and their periodicity.

g) Optionally answer questions related to sensitive data or data on children and adolescents.

h) Have a guarantee that your personal data will be processed by the PORTAL DE MILAN HOTEL in accordance with the criteria of confidentiality, freedom or computer self-determination, security, authorized use, restricted circulation and transparency.

i) In the event of significant changes in the personal data processing policy, in the Hotel's internal security policy or in any other important document within the personal data protection system implemented by the HOTEL PORTAL DE MILAN, as well as in the identification or contact details of the business establishment and in the purpose of processing the data collected and authorized by the owner of the personal data, which may affect the content and purpose of the authorization, the Hotel will notify you of such situation and request a new authorization that includes the changes made.

DUTIES OF THE HOTEL PORTAL DE MILAN AS RESPONSIBLE FOR THE PROCESSING OF PERSONAL DATA

When HOTEL PORTAL DE MILÁN, in accordance with the legal assumptions indicated in Law 1581 of 2012 and Chapter 25 of Decree 1074, processes personal data as the person responsible, it will be required to comply with the following obligations:

a) Guarantee the owners of the personal data subject to treatment, at all times, the full and effective exercise of the right of habeas data.

b) Request and keep support of the authorization granted by the owner for the processing of their personal data.

c) Inform the owner of the personal data about the purpose of the collection and the rights that assist him by virtue of the authorization granted.

d) Keep the personal data of the holders under security conditions that prevent their adulteration, loss, consultation, use or unauthorized or fraudulent access.

e) Guarantee that the information provided to those in charge of the treatment is true, complete, exact, updated, verifiable and understandable.

f) Update the information, communicating in a timely manner to the person in charge of the treatment, all the news regarding the data that he has previously provided and adopt the necessary measures so that the information provided is kept updated.

g) Rectify the information when it is incorrect and communicate what is pertinent

h) Provide the person in charge of the treatment, as the case may be, only data whose treatment is previously authorized in accordance with the provisions of the Law.

i) Demand from the person in charge of the treatment, at all times, respect for the security and privacy conditions of the owner's information.

j) Receive, process and resolve queries and claims formulated in the terms indicated in Law 1581 of 2012, its regulatory decree and the habeas data procedures manual adopted by the PORTAL DE MILAN HOTEL.

k) Adopt a security policy and a manual of procedures for habeas data, to ensure proper compliance with the obligations set forth in the Law and especially for the attention of queries and claims.

l) Inform the person in charge of the treatment when certain information is under discussion by the owner, once the claim has been filed and the respective process has not been completed.

m) Inform, at the request of the owner, about the use given to his personal data.

n) Inform the Superintendency of Industry and Commerce, as the National Authority for the Protection of Personal Data, when there are violations of the security codes and there are risks in the administration of the information of the holders.

o) Comply with the instructions and requirements issued by the Superintendence of Industry and

DUTIES OF THE MANAGER

When the PORTAL DE MILAN HOTEL, in accordance with the legal assumptions indicated in Law 1581 of 2012 and Chapter 25 of Decree 1074, processes personal data as a manager, it will be required to comply with the following duties.

Likewise, on the occasion of the transmission of personal data regulated by Chapter 25 of Decree 1074 of 2015, the PORTAL DE MILAN HOTEL will require its contractors, in charge of the processing of personal data, that in addition to complying with the obligations and requirements established in Law 1581 of 2012 for your treatment, especially comply with the following duties:

a) Guarantee to the holders of the personal data subject to treatment by the HOTEL PORTAL DE MILÁN as the person in charge, at all times, the full and effective exercise of the right of habeas data.

b) Keep personal data under security conditions that prevent its adulteration, loss, consultation, use or unauthorized or fraudulent access.

c) Timely update, rectify or delete personal data, in the terms indicated in Law 1581 of 2012.

d) Update the information reported by the HOTEL PORTAL DE MILAN within five (5) business days from its receipt.

e) Receive, process and resolve queries and claims made by the owners of personal data, in the terms indicated in Law 1581 of 2012.

f) Adopt a security policy and a manual of procedures for habeas data, to ensure proper compliance with the obligations set forth in the Law and especially for the attention of queries and claims.

g) Register in the database the legend "claim in process" in the manner in which it is regulated in Law 1581 of 2012.

h) Insert in the database the legend "information under judicial discussion" once notified by the competent authority about judicial processes related to the quality of personal data.

i) Refrain from circulating information that is being controversial by the owner and whose blocking has been ordered by the Superintendence of Industry and Commerce.

j) Allow access to the information only to previously and expressly authorized persons.

k) Inform the Superintendence of Industry and Commerce when there are violations of the security codes and there are risks in the administration of the information of the holders.

l) Comply with the instructions and requirements issued by the Superintendence of Industry and Commerce as the National Authority for the Protection of Personal Data.

PARAGRAPH. In the event that the qualities of data controller and data processor at HOTEL PORTAL DE MILÁN or the functions carried out by the company do not make it possible to clearly establish the condition in which it acts, compliance with the duties set forth for each of these categories.

AREA RESPONSIBLE FOR HABEAS DATA

The HOTEL PORTAL DE MILAN, in accordance with its business size, its institutional capacity, the nature and quantity of personal data with respect to which it processes, designates as the area in charge of the adoption and implementation of this General Policy for the Treatment of Personal Data and the system of protection of personal data, to the ADMINISTRATIVE MANAGEMENT.

For the due fulfillment of the obligations enshrined in Law 1581